At great risk of being drowned out by all the updates from the Magic Kingdom, I wanted to echo and expand on what Bex blogs about in Committees Can Only Create Systems That Mirror Their Own Dysfunction. I'm thinking alot lately about the sales process and spending alot of time refining my story. I really want to emphasize the value a Notes workflow application can bring to process automation in a business. Though my target market is SMB and they tend not to foster numerous committees, I still found it important to remember that communication is a key component in designing a successful workflow.
Money quote:
The number one task of any business is to make money...
the number two task is to improve inter-departmental communication.
There is a fine line between just the right amount of notification and too much notification. There's a fine line between getting someone's approval and going around them. It takes a good ear to listen to your customer and some good questions to find out exactly where that line exists. It also takes patience and a flexible design to go back and make adjustments when the customer realizes that perception and reality sometimes have very little overlap.
0 comments:
Post a Comment